We’ve all had to deal with them. They are everywhere. They are your neighbors, your co workers, your fellow church parishioners, your mechanic, and your brother-in-law. They are the Knowitalls – easily interpreted to read “know it alls.”
The worst version of the Knowitalls we all have to deal with are the ones who invade our business lives. They drive us crazy because they hire us to help them do a job, and then they tell us that we are doing the job incorrectly or inadequately. They tell us the house is priced too high if they are buyers or too low if they are sellers. They tell us we need to write our ads this way or that way. They tell us our fliers should say this and not say that.
Some of us go along with the Knowitalls because we don’t want to hurt their feelings or hurt our business relationship. Some of us simply ignore the Knowitalls and just keep moving in the direction that we know works. Today, I want to share with you the best way to handle the Knowitalls.
The first thing to keep in mind when dealing with the Knowitalls is that their ego is front and center in everything they do. They will take personal anything you say or do that is contrary to their beliefs. So, the best way to handle them is to ask them questions – lots and lots of questions – about things they say. As you progress in your question asking get more specific with your questions. Eventually, they will begin to make generalizations to your questions, and soon they will see that their knowledge of the subject they claim to know more about than you is very shallow. They will see that they don’t know as much about the subject as they thought they did.
One very, very important note when dealing with the Knowitalls – Do not step on their egos! You do not want to embarrass them, so tread lightly.
If you want some examples of the best ways to question knowitalls, leave a comment below with your email address, and I’ll email some ideas to you. Happy Selling!